Frequently Asked Questions
Everything you need to know about the UndrDog experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
UndrDog is committed to ethical manufacturing. We use premium, high-durability fabrics designed to last, reducing the impact of fast fashion, and we work exclusively with WRAP-certified factories.
Can I track my order once it has shipped?
Yes. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your package in real-time.